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Wholesaler registration is required before ordering
FAQs
How do I register to view the Punky B range?
Punky B is a jewellery wholesaler, so we can only supply registered businesses.
You can register online by clicking 'Wholesaler Registration' or click on the link below -
http://www.punkyb.com.au/user/register
To register, you need to have a company name and a valid ABN. Our staff will then access the registration request, if confirmed, you will then be sent an email confirming your registration has been successful.
How do I buy your products?
You can purchase Punky B products online via our website, via catalogue (please contact our office if you require a catalogue) or visit us at a trade fair (please see our events page).
Is there a minimum order?
Yes, Punky B has a minimum order of 20 items.
Do I receive a discount if I place a large order?
Yes, we offer a volume discount. We offer 5% discount for orders over $1000, 10% discount for orders over $2000 and 20% discount for orders over $5000.
Are prices inclusive of GST?
No, prices are not inclusive of GST.
Will I receive confirmation of my order?
Yes, once you have placed your order on-line Punky B will send a confirmation email to confirm receipt of order.
How quickly can I expect my order?
Orders are packed and invoiced within two business days (with the exception of very busy times, such as after a trade fair. At these times, an order may take up to one week to be packed). You will receive your goods once the invoice has been paid. Punky B uses Australia Express Post, please allow 1-3 business days for this service. You can track the parcel online at www.auspost.com.au using the tracking number noted on your invoice. Many of our customers receive the goods within a week of placing the order.
What if a style I have chosen is out of stock?
Items will be placed on backorder if there are 6 or more items out of stock on your order. These backordered items will be clearly marked on your invoice that you will receive with your order. Unfortunately if items are discontinued we will be unable to backorder these items for you and these will be deleted from the order.
Is the cost of the backorders included in the initial charge for my order?
No, backordered items are only charged once they are packed and despatched to your store.
Is there an additional postage cost for backordered items?
Yes, postage is charged for backordered items.
How long will my backordered items take to be sent to me?
We endeavour to fill backorders within 6 weeks of your order placement. If there are any further delays you will be contacted by our sales staff.
What if an item I have received is faulty?
Our first aim is to repair or replace, however if the item is discontinued or out of stock a credit will be provided. Our return and credit policy is 30 days from the date of purchase, so it is important that we are notified of any faulty items as soon as you receive them. We do not offer refunds or exchanges for items if you have simply changed your mind.
